The Green Escape 4BR Villa By Travelholic

We took pictures of all the dirty and broken things in the house. IT'S DEF NOT WHAT YOU SEE ONLINE Positive: Upon arrival, we checked into the office and received our keys. We were then led to our house, and a helper came along to help pick up our bags, which was nice. We booked this rental for a month for our family of four kids and two adults. However, customer Service was not great. They made you feel like nothing was wrong with the place and that all this was normal. We tried working with this company to find alternatives, but nothing seemed to work. They stop answering your calls after a while. Please be careful! Negative: The place was not clean at all. Nothing in the house resembled the pictures we saw online. The bedrooms and kitchen were completely different, dirty, and broken up. We complained on our first night there and couldn't stay with the kids. There was construction happening in the streets, and it was unsafe for the kids to be outside. Even though we booked for a month, we couldn't stay there for 3 days max, and we called the office, politely returned the keys, and explained to them how awful it was to stay there with the kids. The place was not in line with the website description at all. We called the office attendant and showed him the dirty couches, stains, and hair on the beds and couches. The bathroom shower heads were broken, and the showers were filthy. The worst part is that we told the office we would pay for the days we stayed at the villa, and they said okay and took the keys from us, agreeing to the partial refund. We have text messages and proof that we handed the keys and checked out, but we were disappointed with the place. Since we got back 4 months ago and we are still in dispute with this company, there is no way of reaching them, and no refund of $2,346. Just be careful when you book with this company, and just know that if anything happens that you don't like, you will probably not be able to deal with the company.

Decent stay in a spacious place but overpriced. Positive: It was a big space. The service people were helpful when we needed support. Negative: The compound is not very nice. The furniture was a bit dirty. The refrigerator did not close properly. The pictures are deceptive as we thought there was a pool and there was no pool.

Very good place, nice staff Positive: very good and friendly satff. I had a problem with my booking and they fixed it quickly and offered me alternatives. just make sure you book the right Villa type (with pool/without pool) as the ad is confusing.

Positive: Sehr nettes Personal. Negative: Pool war nicht vorhanden obwohl in der Beschreibung steht.

Positive: كل شي ف المكان كان مرتب و نظيف Negative: الكهربا و الماء ضعيفين لدرجة ان الكهربا انصكت علينا مرتين و الماي ضعيف وايد